Effective date: 10/06/2026
This Privacy Policy explains how Neomorph Pty Ltd, trading as Neomorph Mouthguards (“Neomorph”, “we”, “our” or “us”), collects, uses, discloses and protects your personal information when you visit our website, purchase our products or otherwise interact with us.
We are committed to protecting your privacy and handling your personal information responsibly. By using our website, you acknowledge that you have read and understood this Privacy Policy.
This website is intended for users aged 18 years and over. If you are under the age of 18, you should use this website only with the involvement of a parent or legal guardian.
Interpretation and Definitions
Interpretation
In this Privacy Policy, words beginning with a capital letter have the meanings set out below. These definitions apply whether the words appear in the singular or plural.
Definitions
For the purposes of this Privacy Policy:
- Company, we, us or our means Neomorph Pty Ltd, trading as Neomorph Mouthguards.
- Website means the Neomorph Mouthguards website located at https://neomorphmouthguards.com.
- You or your means any individual who accesses or uses our website, purchases our products or otherwise interacts with us.
- Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not.
- Service Provider means a third party engaged by us to provide services on our behalf, including payment processing, website hosting, email marketing, analytics, shipping and other business support services.
- Cookies are small text files stored on your computer or device that help improve your experience when using our website.
- Usage Data means information collected automatically when you use our website, such as your IP address, browser type, device or mobile device information, pages visited, referring websites and the time spent on those pages.
Collecting and Using Your Personal Information
Types of Data Collected
Personal Information
When you use our website, place an order, contact us or otherwise interact with us, we may collect personal information that can be used to identify you or provide our products and services. This information may include:
- Name
- Email address
- Telephone number
- Billing and delivery address
- Company, dental practice or organisation name (where applicable)
- Order and purchase information
- Payment information required to process your transaction (processed securely by our payment provider)
- Communications you send to us
- Usage Data
Usage Data
We collect certain information automatically when you access or use our website (“Usage Data”).
Usage Data may include information such as your IP address, browser type and version, device and operating system information, pages visited, the date and time of your visit, the time spent on pages, referring websites, unique device identifiers and other diagnostic information.
If you access our website using a mobile device, we may also collect information such as the type of mobile device you use, your mobile operating system, mobile browser type, IP address and other technical information relating to your use of the website.
We may also collect information that your browser automatically sends when you visit our website.
Tracking Technologies and Cookies
We use cookies and similar technologies to improve your experience when using our website, understand how our website is used and support our marketing activities.
Cookies are small text files that are stored on your computer or mobile device when you visit a website. They help websites function efficiently and enable certain features, such as remembering your preferences and analysing website traffic.
We use cookies to:
- enable essential website functionality;
- remember your preferences where applicable;
- analyse website traffic and performance;
- improve the functionality and user experience of our website; and
- measure the effectiveness of our marketing and advertising campaigns.
Most web browsers automatically accept cookies, but you can choose to disable or manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website.
Our website may use both session cookies, which are deleted when you close your browser, and persistent cookies, which remain on your device until they expire or are deleted.
Use of Your Personal Information
We may use your personal information for the following purposes:
- to provide, operate and improve our website and services;
- to process and fulfil your orders;
- to communicate with you about your orders, enquiries or customer support requests;
- to respond to your enquiries and provide customer service;
- to send marketing communications where you have consented to receive them, or where otherwise permitted by law;
- to analyse website performance, improve user experience and develop new products and services;
- to maintain the security of our website and prevent fraudulent or unauthorised activity; and
- to comply with our legal and regulatory obligations.
Disclosure of Your Personal Information
We may disclose your personal information where reasonably necessary to operate our business, including:
- Service Providers: We may disclose your personal information to trusted third-party service providers who assist us in operating our business, including website hosting, payment processing, email marketing, analytics, order fulfilment, shipping, customer support and other business services.
- Business Transactions: If Neomorph undergoes a merger, acquisition, business restructuring, or sale of all or part of its business or assets, your personal information may be disclosed or transferred as part of that transaction.
- Legal Requirements: We may disclose your personal information where required or authorised by law, including in response to a lawful request from a court, government authority or regulatory body.
- Protection of Rights: We may disclose your personal information where reasonably necessary to protect our legal rights or property, prevent or investigate suspected unlawful activity or fraud, enforce our legal agreements, or protect the safety of our customers, employees or the public.
Retention of Your Personal Information
We retain your personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy, comply with our legal and regulatory obligations, resolve disputes, enforce our legal agreements, and maintain appropriate business records.
We may retain Usage Data for internal analysis, security, website improvement and reporting purposes. Usage Data is generally retained for a shorter period unless it is required to improve the security or functionality of our website, or where we are required by law to retain it for a longer period.
When you place an order through our website, we retain your order information for our business records and to comply with applicable legal, accounting and taxation requirements. If you request that your personal information be deleted, we will take reasonable steps to do so unless we are required or authorised by law to retain certain information.
Transfer of Your Personal Informatiom
Your personal information may be processed or stored by trusted third-party service providers located in Australia or overseas. These service providers may include organisations that provide website hosting, payment processing, email marketing, analytics and other business services.
Where your personal information is transferred outside Australia, we take reasonable steps to ensure it is handled securely and in accordance with this Privacy Policy and applicable privacy laws.
By providing your personal information to us, you acknowledge that it may be transferred to and processed by these service providers where necessary to provide our products and services.
Our service providers may be located in countries including the United States and other jurisdictions where they operate their infrastructure.
Security of Your Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
While we use commercially reasonable measures to safeguard your personal information, no method of transmission over the internet or electronic storage is completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or stored on our systems.
Analytics
We use trusted third-party service providers to help us monitor, analyse and improve the performance of our website.
- We use Google Analytics 4 (GA4) to help us understand how visitors use our website and to improve the performance, functionality and user experience of our website.
- Google Analytics may collect information such as your IP address, browser type, device information, pages visited, time spent on pages and interactions with our website. This information is generally collected in an aggregated or de-identified form and is used to help us analyse website traffic and improve our services.
- We may also use Google Analytics in conjunction with Google Ads to measure the effectiveness of our advertising campaigns and better understand how visitors interact with our website after clicking on our advertisements.
- You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available at:
- https://tools.google.com/dlpage/gaoptout
- For more information about how Google collects and processes data, please visit: https://policies.google.com/privacy
Email Marketing
We may use Your Personal information to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.
We may use third-party email marketing service providers to manage our subscriber lists and send marketing communications on our behalf.
- Klaviyo: Klaviyo is an email marketing service provider that we use to manage and send marketing emails. For more information about Klaviyo’s privacy practices, please visit their Privacy Notice:
https://www.klaviyo.com/legal/privacy-notice
Behavioral Remarketing
We may use third-party advertising platforms, including Meta (Facebook and Instagram) and Google, to display advertisements to people who have previously visited our website.
These platforms may use cookies and similar technologies to help measure the effectiveness of advertising campaigns and to show advertisements that may be relevant to your interests.
You can manage your advertising preferences through your browser settings and the privacy settings provided by the relevant advertising platform.
For more information about how these platforms collect and process your personal information, please refer to their respective Privacy Policies.
Payments
We may offer paid products and services through our website. Payments are processed securely by trusted third-party payment service providers.
We do not store or have access to your full payment card details. Payment information is provided directly to our payment processor and is handled in accordance with their Privacy Policy. Our payment providers comply with the Payment Card Industry Data Security Standard (PCI DSS), helping to ensure that payment information is processed securely.
Stripe: We use Stripe to securely process payments made through our website. Stripe collects and processes payment information in accordance with its Privacy Policy. For more information, please visit: https://stripe.com/au/privacy
If you choose to pay by bank transfer, we may request information necessary to process your payment and verify your identity where appropriate.
Privacy Rights
Depending on where you are located, you may have rights under applicable privacy laws in relation to the personal information we hold about you.
Subject to applicable law, you may have the right to:
- request access to your personal information;
- request correction of inaccurate or incomplete personal information;
- request deletion of your personal information where appropriate;
- object to or restrict certain processing of your personal information;
- withdraw your consent where processing is based on consent; and
- lodge a complaint with the relevant privacy regulator.
If you wish to exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy. We may need to verify your identity before responding to your request.
Intellectual Property
All content on this website, including text, images, graphics, logos, videos, trademarks, product information and other materials, is owned by or licensed to Neomorph Pty Ltd unless otherwise stated and is protected by applicable intellectual property laws.
You must not copy, reproduce, distribute, modify, publish or otherwise use any content from this website without our prior written permission, except as permitted by law.
Links to Other Websites
Our website may contain links to third-party websites that are not operated or controlled by us. If you access a third-party website, we encourage you to review its privacy policy and terms of use. We are not responsible for the content, privacy practices or policies of third-party websites.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or the services we use. Any changes will be published on this page and will take effect from the date they are posted.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- By email: info@neomorphmouthguards.com
- By phone number: +61 413 699 849
- By mail: PO Box 10, Belair, South Australia 5052, Australia